MEPCO Complaint Center – Complaint Registration and Tracking

Whether it’s a power outage, an inflated bill, a meter fault, or suspected electricity theft, MEPCO has a formal way to register and track your complaint. This page walks through how to file one, what to include, and how long it typically takes.

MEPCO complaint registration and tracking

Ways to File a Complaint

  • Call 118, the free national helpline for outages, faults, and billing complaints.
  • Register online through the CCMS portal at ccms.pitc.com.pk, using your 14-digit reference number.
  • SMS 8118 with your complaint details.
  • Visit your MEPCO sub-division office in person, especially for meter faults or billing disputes that need someone to look at the site.

For the full list of MEPCO’s own contact numbers, including the head office and circle offices, see our MEPCO helpline page.

What to Have Ready

Whichever method you use, have these ready so your complaint is logged correctly the first time:

  • Your 14-digit reference number or 10-digit consumer ID.
  • Your name and the address the connection is registered to.
  • A clear, specific description of the problem, for example the outage start time, the meter reading you see versus what’s billed, or the location of a fault.
  • Photos of the meter, a damaged pole, or the bill in question, if you’re reporting in person or online.

Registering a Complaint on CCMS

  1. Go to ccms.pitc.com.pk and choose the complaint registration option.
  2. Enter your reference number to verify your connection.
  3. Describe your complaint clearly, then submit it.
  4. Note the tracking or complaint number you’re given.

Tracking Your Complaint

Go back to ccms.pitc.com.pk and use the tracking or complaint status option with your reference number or complaint number to see where things stand. If it’s not moving, calling 118 with the same number in hand is the quickest way to get an update.

How Long It Takes

Resolution time depends on the issue. A straightforward fault or outage is usually addressed within a day or two. Billing disputes and meter-related complaints, which need a site visit or a records check, can take longer, sometimes a couple of weeks. If your complaint has gone well past a reasonable time with no update, follow up by phone or visit your sub-division office directly.

Reporting Electricity Theft

Illegal connections and meter tampering push up line losses, which is one of the reasons some feeders face longer load-shedding. If you suspect theft nearby, report it through the same channels: call 118 or register it on the CCMS portal. Give the location, the meter or connection details if you know them, and let MEPCO’s staff investigate; don’t confront anyone yourself.

Avoiding Common Bill and Service Problems

  • Pay before the due date and keep your payment receipts.
  • Check your bill’s meter reading against your own reading, and report any mismatch early.
  • If your bill hasn’t arrived, don’t wait: check it anytime on our MEPCO bill check page using your reference number.
  • Never tamper with a meter or connect to the supply without authorisation, since this counts as theft and can bring fines or disconnection.

Frequently Asked Questions

Call 118, register it on the CCMS portal at ccms.pitc.com.pk, send an SMS to 8118, or visit your MEPCO sub-division office in person.

Your reference number or consumer ID, your name and address, and a clear description of the issue. Photos of the meter or bill help if you’re reporting online or in person.

It depends on the issue. Simple faults are often resolved within a day or two, while billing and meter complaints that need a site visit can take longer. You can check progress on the CCMS portal or by calling 118.

Pay on time and keep receipts, check your meter reading against your bill, use energy-efficient appliances, and never tamper with a meter or make an unauthorised connection.

You don’t need to wait for the paper copy. Enter your reference number on our MEPCO bill check page to view or download it. If it’s genuinely missing month after month, visit your sub-division office.