MEPCO Helpline and Customer Service Number
For power outages, faults, billing problems, or to ask about load-shedding in your area, you can reach MEPCO on the numbers below. The quickest options are the national helpline and MEPCO’s toll-free line, both open 24 hours.
Quickest Ways to Reach MEPCO
- Call 118 for outages, faults, and complaints. It’s free from any network and is the central number for all electricity companies.
- SMS 8118 with your complaint details.
- MEPCO toll-free helpline: 0800-63726, open 24 hours.
- Complain online through the CCMS portal at ccms.pitc.com.pk, where you can also track your complaint.
When you call, keep your 14-digit reference number ready and describe the problem clearly. You’ll usually be given a complaint number so you can follow it up.
MEPCO’s Own Published Contact
These are the contact details MEPCO lists on its official website, mepco.com.pk:
- Phone: 0319-9757789
- Email: [email protected]
MEPCO Head Office
- Head office, Multan: 061-9220198
- Multan helpline: 061-9220169
The head office is at MEPCO Complex, Khanewal Road, MEPCO Colony, Multan.
Circle Office Numbers
Each MEPCO circle has its own office for local problems such as a wrong meter reading or a bill dispute. The numbers below are widely listed for the main circles. Numbers can change, so if one doesn’t connect, use 118 or the toll-free line, or check MEPCO’s official website, mepco.com.pk.
| Circle | Phone |
| Multan | 061-9220198 |
| Muzaffargarh | 066-9200065 |
| Dera Ghazi Khan | 064-9239229 |
| Bahawalpur | 062-9250102 |
| Rahim Yar Khan | 068-9230160 |
| Vehari | 067-3360282 |
| Sahiwal | 040-9200305 |
| Bahawalnagar | 063-9239031 |
Billing, Metering, and Tariff Complaints
For a wrong meter reading, an overbilled amount, or a tariff correction, first submit an application at your MEPCO sub-division office, which is the fastest route for these. If you aren’t satisfied with the outcome, you can take the matter to the office of the Electric Inspector:
- Office of the Electric Inspector, Multan
- Block F-23, Shah Rukn-e-Alam Colony, near Shaan Chowk, Multan
For serious issues such as electricity theft or persistent overbilling, complaints can also be made to the federal complaint cell on 051-9204430 or 051-9206834.
You Don’t Need to Call to Check Your Bill
If you only want to see your bill amount, due date, or a duplicate copy, you don’t need to call anyone. Enter your reference number on our MEPCO bill check page and your latest bill opens on PITC’s official site, where you can view it, print it, or save it as a PDF, free of charge.
Numbers and offices can change over time. For the current, official contact details, always check MEPCO’s own website at mepco.com.pk, and use ccms.pitc.com.pk to file and track a complaint online.